Shipping Policy

Shipping Information

We ship globally (excluding some remote areas and parts of Asia). Please review the details below for our shipping methods and timelines.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery: 10-15 business days after dispatch.
  • Cost: $12.95 (flat rate).
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery: 15-25 business days after dispatch.
  • Cost: Free.

Please note: Delivery times are estimates and may vary due to customs, weather, or carrier delays. You will receive a tracking number once your order is dispatched.

Returns & Exchanges Policy

We stand behind the quality of our gear. If you need to return or exchange an item, please follow our straightforward process outlined below.

1. Eligibility for Return or Exchange

To qualify for a return or exchange, your item must meet all of the following criteria:

• Timeframe: You must initiate your request within 15 days of the delivery date.
• Condition: Item must be unused, in its original packaging, with all tags and protective covers attached.
• Proof of Purchase: Provide the original order number or receipt.
• Hygiene & Safety: Certain protective gear items are final sale (see Section 5).

2. Step-by-Step Return/Exchange Process

1. Initiate Your Request: Email our support team at [email protected] within the 15-day window. Use the template provided in Section 3 for clarity.
2. Receive Authorization: Our team will review your request. If approved, we will send you a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not ship items back without an RMA.
3. Package and Ship: Securely package the item(s) in their original box. Include a copy of your RMA email. Ship to our warehouse address provided in the instructions.
4. Inspection & Processing: Once received at our Indianapolis warehouse, our quality team will inspect the item(s). This takes 3-5 business days.
5. Completion: Upon approval, we will immediately process your exchange or refund as requested.

3. Return/Exchange Request Email Template

4. Refunds & Credits

• Timing: Refunds are processed within 5-10 business days after we approve your return. Please allow an additional 3-5 business days for the refund to appear in your original payment method (timing depends on your bank/card issuer).
• Method: Refunds are issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
• Shipping Charges: Original shipping charges are non-refundable, unless the return is due to our error or a defective product.
• For exchanges, any price difference will be charged or refunded accordingly.

5. Non-Returnable Items (Final Sale)

To ensure the health and safety of all officials, the following product categories are considered FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

• Caps
• Cold-Weather-Accessories
• Chest-Protectors

Reasoning: These items are classified as Personal Protective Equipment (PPE) or contain hygiene-sensitive components. For the safety and integrity of all users, we cannot accept returns once their protective packaging is opened or if they show signs of wear.

Exception: Items that are defective upon arrival will be replaced immediately. Please contact us within 48 hours of delivery.

6. Exchanges for Size or Color

We gladly offer exchanges for size or color on eligible items. Follow the standard return process. In your request email, clearly state the desired size/color variant. The replacement will be shipped via Standard Shipping once the return is approved. Price differences will be handled accordingly.